What does good customer service mean to you? Double it. You now have some idea of what good customer service means to me. My entire career has focussed on the provision of customer service at the highest level. With White Glove Lifestyle, I aim to provide you with service that goes beyond your expectations. In fact, it's like having the most perfect Personal Assistant with unrivalled contacts and knowledge at your beck and call 24/7 providing you with solutions to all your requirements, even those you hadn't thought of.
Simon Gordon-Smith
Simon Gordon-Smith is the driving force behind White Glove Lifestyle. He brings his wealth of experience and meticulous attention to detail to the White Glove Lifestyle concept, a 24/7 service he has devised to bring substantial added value to the end-user and a wide range of exciting new business opportunities to the established property sales, lettings and development markets.
Simon began his career in the hospitality industry as a management trainee with the London-based Savoy Hotel Group, and also worked at the Hotel de Crillon in Paris. After graduating, he spent a number of years at the Capital Hotel in London's Knightsbridge before going on to run deluxe country house hotels in various locations throughout the UK.
Following this, Simon added to his increasingly comprehensive skills set by running his own consultancy within the hotel and leisure sector. He specialised in property development and evaluation and sales, whilst also developing a range of associated loyalty and value added programmes.
In 2005 Simon met Alex Cheatle, the founder of leading UK lifestyle management consultancy Ten UK, and immediately recognized how Ten UK's particular brand of lifestyle management services could be applied in the increasingly competitive property sector.
White Glove Lifestyle was conceived as a logical extension of Ten UK's existing range of services and has now been adopted by a rapidly growing number of developers, private individuals and landlords.
UK property agents have been quick to spot the dynamic potential of White Glove Lifestyle to add value in an increasingly overcrowded marketplace. Discussions between Simon and Peter Rickenberg of Bective Leslie Marsh resulted in Bective Leslie Marsh becoming the first London agent to offer its clients White Glove Lifestyle's full range of services in April 2007.
I am a life-long subscriber to the theory that quality is a science but service is an art. When I was working at the Savoy at the very beginning of my career, we were always required to wear white gloves when attending royalty or VIPs. I decided to employ that distinctive symbol in the name of our innovative range of services to illustrate our promise that every member of White Glove Lifestyle is treated as a VIP 24 hours a day, 365 days a year.
Simon Gordon-Smith